What is the delivery timeframe once I have placed my order?
Refer to ‘shipping’ page.
Refer to ‘shipping’ page.
Yes, most of the jewellery comes with a valuation of authenticity over a certain value, or else you may request for one.
We are located in Mairangi Bay, North Shore, Auckland. Refer to contact page.
Dwd has manufacturing jewellers and designers on board that will custom make your dream ring. Allow 3-6 weeks. Email firstname.lastname@example.org or contact us on 09-9122520 to make an obligation free appointment.
We eliminate the middle man therefore we are able to sell wholesale prices to the public, something that hasn’t been done before. We also do not have high overheads as retail stores.
Our diamonds are ethically sourced from Antwerp, Israel and India, as 90% of diamonds are cut and polished in India. All our diamonds are certified and are from non-conflict sources.
Refer to ‘Payment Options’ page.
All our orders are packaged securely and checked before dispatching therefore there should not be a fault, however if this happens during transit, we will replace it. Refer to ‘Refund policy/Exchange’ page.
Yes, we have professional engravers who will add that personal touch to your piece of jewellery.
We offer a lifetime of free cleaning, however if you wish to do it at home; simply place in a bowl with warm water, add some dishwashing liquid. Using an extremely soft brush to wash away any dirt, then rinse again in the bowl. Dry with a lint free cloth.
Refer to ring sizing chart, if you are finding difficulty in doing so, contact us and we will assist you.
Our purchase will be accompanied by a certification or valuation from our independent New Zealand gemmologist or by international certifications – learn more about certifications.
No, our diamonds are all natural earth mined diamonds and have not been enhanced in any way. Enhanced diamonds are no longer natural.
No, however you may make an appointment for an obligation free consultation.
This will depend on an individual’s budget, however ideally the most important would be cut –‘Sparkle’, a well cut diamond will give you immense sparkle, so opt for excellent to very good cut. Refer to Four C’s page.
Yes, you can – search our inventory. If there is a diamond shape or size you desire that is not available on our site, please contact us and we will assist you with your requirements. Enquire now.
As a New Zealand owned and operated company, we are governed by the New Zealand consumer guarantee act. We are also a member of the Jewellers & watchmakers of New Zealand. Refer to Guarantees.